Service Requests
Make A Service Request
Make a requrest or check the status of your request. 


Help Desk
504.988.7173
9 a.m. until 5 p.m., Monday through Friday
For faculty, staff, and students
Email ais@tulane.edu

Services We Provide

• Help desk
• The university provides Internet access and e-mail accounts faculty, staff, and students
• We provide two computer labs for teaching and student use.
• We troubleshoot SPHTM PC problems involving supported software and/or the operating system. For hardware problems, we will be the liaison with Dell/Gateway/IBM to obtain replacement parts/equipment.
• Network-related printer troubleshooting and support is provided for general problems. For more complex problems, AllFax will need to be contacted by the user.
• We will provide assistance in virus program installation and virus cleaning.
• We provide updates to network protocols as a function of school-wide changes.
• We will help with the configuration of machines for purchases for SPHTM computer equipment.
• We will provide computer setups upon initial receipt of a new computer or new user.
  

We understand that those unfamiliar with technology services offices may be unsure what services we typically provide. Here you will find common requests that we are unable to assist with.